Notifications & Settings
The mobile app can deliver alert notifications directly to your device, so you do not need to keep the Pulse web application open to know when something needs your attention.
Granting notification permission
The first time the app loads your Pulse server, your operating system asks whether Pulse may send you notifications. Tap Allow to enable push notifications on this device.
If you decline the prompt, the app continues to work but no push notifications are delivered. You can change your decision later in your device settings — see Re-enabling notifications below.
What you'll receive
Push notifications follow the same rules as every other Pulse alert channel. Whether your device is paged for a given incident depends on:
- The severity of the incident
- The escalation policy that applies to the affected monitor
- Who is currently on the on-call schedule
To choose which channels (push, email, SMS, voice) you want to receive for each severity, open the Notification Center or your account Preferences — these settings are shared between the web application and the mobile app.
Reading the notification icons
Every push notification starts with an icon that tells you what happened before you open it — useful when several notifications for the same incident are stacked on the lock screen:
| Title | What it means |
|---|---|
| 🔴 Incident name | A new incident was raised and you are being paged for it. |
| 👀 Incident name acknowledged | Someone took the incident on. The body names who — you do not need to respond as well. |
| ✅ Incident name resolved | The incident is closed. Nothing is left to do. |
| 📣 Incident name | A colleague escalated this incident to you personally, outside the automatic escalation policy. The body says who sent it. |
A 📣 page is delivered even when the incident is already acknowledged and even outside your configured operating hours, because somebody chose you deliberately — see Incidents for how escalating works.
The icons appear in push notifications on your device. The in-app Notification Center in the web application lists a different set of messages and does not use them.
Re-enabling notifications
If you previously declined the notification prompt, or you want to re-enable notifications later, do it from your device settings:
- iOS — open Settings, scroll down to Pulse Connect, tap Notifications, and enable Allow Notifications.
Return to the Pulse app afterwards; the new permission state is picked up automatically.
Settings sheet
The mobile shell only has a few settings of its own. They are accessible from the Server Configuration sheet:
- On the home screen, press and hold the small handle at the very top of the screen for about 1.5 seconds.
- The sheet slides up from the bottom and offers:
- Server URL — change the Pulse server this device is paired with.
- Connect — verify and save the new address.
- Reset to Default — return to the hosted Pulse Cloud service.
- Disconnect and reconfigure — clear the stored address and go back to the first-run pairing screen.
For a full walk-through of pairing and re-pairing the app, see Setup & Pairing.
Related
- Notifications — the in-app Notification Center
- Severities — choose which channels are used for each severity
- Preferences — set up email, SMS, and voice channels
- Setup & Pairing — connect the app to your Pulse server