Notifications & Settings ​

The mobile app can deliver alert notifications directly to your device, so you do not need to keep the Pulse web application open to know when something needs your attention.

Granting notification permission ​

The first time the app loads your Pulse server, your operating system asks whether Pulse may send you notifications. Tap Allow to enable push notifications on this device.

If you decline the prompt, the app continues to work but no push notifications are delivered. You can change your decision later in your device settings — see Re-enabling notifications below.

What you'll receive ​

Push notifications follow the same rules as every other Pulse alert channel. Whether your device is paged for a given incident depends on:

To choose which channels (push, email, SMS, voice) you want to receive for each severity, open the Notification Center or your account Preferences — these settings are shared between the web application and the mobile app.

Reading the notification icons ​

Every push notification starts with an icon that tells you what happened before you open it — useful when several notifications for the same incident are stacked on the lock screen:

TitleWhat it means
🔴 Incident nameA new incident was raised and you are being paged for it.
👀 Incident name acknowledgedSomeone took the incident on. The body names who — you do not need to respond as well.
✅ Incident name resolvedThe incident is closed. Nothing is left to do.
📣 Incident nameA colleague escalated this incident to you personally, outside the automatic escalation policy. The body says who sent it.

A 📣 page is delivered even when the incident is already acknowledged and even outside your configured operating hours, because somebody chose you deliberately — see Incidents for how escalating works.

The icons appear in push notifications on your device. The in-app Notification Center in the web application lists a different set of messages and does not use them.

Notification sounds ​

Pulse notifications have their own sounds, so you can tell them from other apps without looking at the screen:

SoundPlays for
A short two-note chime👀 acknowledged and ✅ resolved updates, and the start or end of your on-call shift — nothing for you to do
The same two notes followed by three alarm bursts🔴 new incidents and 📣 personal escalations — everything that pages you

The sounds follow your device's sound settings. A muted phone silences them; Pulse cannot override the mute switch. Notifications that page you (🔴, 📣) are delivered as Time Sensitive, so they break through Focus modes and are never held back for a scheduled summary — unless you turn Time Sensitive Notifications off for Pulse Dispatch in Settings. The chime notifications respect Focus like any other notification. If you must be reachable for critical incidents at night, also enable the voice call channel for those severities in your Preferences.

To keep the notifications but turn the sounds off, open Settings, scroll down to Pulse Dispatch, tap Notifications, and disable Sounds.

Re-enabling notifications ​

If you previously declined the notification prompt, or you want to re-enable notifications later, do it from your device settings:

  • iOS — open Settings, scroll down to Pulse Dispatch, tap Notifications, and enable Allow Notifications.

Return to the Pulse app afterwards; the new permission state is picked up automatically.

Settings sheet ​

The mobile shell only has a few settings of its own. They are accessible from the Server Configuration sheet:

  1. On the home screen, press and hold the small handle at the very top of the screen for about 1.5 seconds.
  2. The sheet slides up from the bottom and offers:
    • Server URL — change the Pulse server this device is paired with.
    • Connect — verify and save the new address.
    • Reset to Default — return to the hosted Pulse Cloud service.
    • Disconnect and reconfigure — clear the stored address and go back to the first-run pairing screen.

For a full walk-through of pairing and re-pairing the app, see Setup & Pairing.